Refund and Returns Policy

Refund and Returns Policy

Last updated: August 28, 2026

We want you to be happy with your garden tools and outdoor equipment. If something isn’t right, here is how our returns and refunds work.

Return Window

You may request a return within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition unless the item arrived defective or damaged.

Non-Returnable Items

For safety and hygiene reasons, items such as fuel, opened chemical or fertilizer products, and used blades or cutting attachments cannot be returned unless defective.

How to Start a Return

Contact our support team with your order number and reason for return. We will provide instructions and, where applicable, a return shipping label.

Return Shipping Costs

Return shipping is free for defective, damaged, or incorrect items. For other returns, such as a change of mind, return shipping costs are the customer’s responsibility unless otherwise stated.

Refund Processing

Once we receive and inspect your returned item, refunds are issued to your original payment method within 5-10 business days.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue so we can arrange a replacement, repair, or refund at no cost to you.

Exchanges

If you would like a different size, model, or item, we recommend returning the original item for a refund and placing a new order to ensure fastest availability.

Contact Us

Coopandfeathers, Inc
56th Street, Pullman, Michigan 92663, United States
Email: support@coopandfeathersusa.com
Support available 24/7