FAQs
Coopandfeathers
Answers to the questions we hear most often. Can’t find what you’re looking for? Contact us anytime.
How do I track my order?
Visit our Order Status page and enter your Order ID and the billing email you used at checkout. You can find your Order ID in your confirmation email.
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options shown at checkout.
How long does shipping take?
Most orders process within 1-3 business days. Standard delivery typically takes 3-10 business days after processing. Large equipment shipped via freight may take longer.
Do you ship large equipment like mowers and generators?
Yes. We ship both small parts and large, palletized equipment using trusted national carriers and freight partners. Freight items often include a scheduled delivery appointment.
What is your return policy?
You can request a return within 30 days of delivery for unused items in original packaging. See our full Refund and Returns Policy for details.
My item arrived damaged. What do I do?
Contact our support team within 7 days of delivery with photos of the damage, and weu2019ll arrange a replacement, repair, or refund at no cost to you.
Do your products come with a warranty?
Most garden tools and outdoor machines are covered by a manufacturer warranty that varies by brand and product. See our Warranty Replacement page for details.
Do you offer wholesale or bulk pricing?
Yes, we offer wholesale accounts for qualified businesses. See our Wholesale Policies page to learn how to apply.
How can I contact customer support?
Our support team is available at support@coopandfeathersusa.com or +1 864-791-5167. You can also visit our Contact Us page.
Do you sell replacement parts?
Yes, we carry spare parts and accessories for many of the machines we sell. Contact us with your model number and weu2019ll help you find the right part.